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Fight Gear FAQs
Shipping
Where do orders ship from?
Spartacus and Yibuko products ship from the United States. All other brands ship from Thailand. Mixed-origin orders may arrive in separate packages.
Where do you deliver?
We currently deliver to the United States only. Shipping to Mexico is not available at this time. Available services and charges are shown at checkout.
When will my order arrive?
Please allow 1–2 business days for order confirmation and preparation, followed by an estimated 3–7 business days for shipping after dispatch. Holidays, carrier delays and customs processing can affect delivery.
Will I pay customs or duty fees?
Striking Supply covers customs and duty fees. Applicable local sales taxes are shown at checkout.
Do you offer free shipping?
Free shipping is temporarily unavailable on products fulfilled from Thailand, including focus mitts. Standard USA shipping for Thailand-fulfilled products in our general profile is $15 USD at every order value. Spartacus and Yibuko offers and separate equipment rates are detailed in our shipping policy. Final shipping charges are shown at checkout.
Returns and exchanges
Can I get a refund for a defective product?
Report defects within 15 days of delivery. Full refunds are issued only for confirmed defective products after receipt and inspection. Email us promptly with your order number, a description and clear photos of the issue.
Can I exchange equipment?
Request an exchange within 30 days of delivery. Exchanges are available only for unused equipment. Customers pay both return shipping and shipping for the replacement product. Contact us before sending an item back.
Are other refunds possible?
Special-case refund requests must be made within 30 days of delivery and may be approved for unused products with a 10–15% restocking fee. Contact us by email to discuss your circumstances. See our Refund Policy for details.
How do I contact support?
Email service@strikingsupply.com or visit our Contact page. Include your order number for an existing order.
Product sizing
How do I choose the right size?
Use the brand-specific size chart and product details. For boxing gloves, choose for your intended use and follow your coach’s or gym’s sparring requirements. Email us if you need help before ordering.
Shipping
Answers to common questions about shipping and delivery.
Allow 1–2 business days for order confirmation and preparation, followed by 3–7 business days for shipping after dispatch. Spartacus and Yibuko ship from the USA; other brands ship from Thailand. We currently ship to the United States only. Shipping to Mexico is not available at this time.
Once your order is shipped, you'll receive a tracking number via email. You can use it on our tracking page or on the carrier's website.
Free shipping is available on eligible orders over $150. Heavy bags and large pads are excluded. Please see our shipping policy and the shipping options at checkout.
Please contact us before ordering to confirm whether the carrier can deliver your items to a PO Box. Large items may require a physical delivery address.
Orders
Answers to common questions about placing, paying for, and managing orders.
Please contact us as soon as possible if you need to change or cancel an order. We will confirm whether the request can be accommodated before dispatch.
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your purchase.
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.
Report product defects within 15 days of delivery. Full refunds for actual defects are issued after inspection. Request unused exchanges or special-case returns within 30 days of delivery. Approved special-case refunds may incur a 10–15% restocking fee. Customers pay return and replacement shipping for unused exchanges. See our refund policy for details.
Yes, once your order is placed you will receive an email confirmation with your order details and estimated delivery timeframe.
If your order hasn't arrived within the expected timeframe, please contact our support team with your order number and we'll investigate and resolve the issue promptly.
Product
Answers to common questions about product quality, sizing, safety, and availability.
Yes, all product images represent the actual items you will receive. We aim to show accurate colors and dimensions.
Check the product measurements and any available size chart before ordering. If a chart is missing or you are unsure, contact us with the product name and your measurements for help.
We are constantly expanding our catalog. Feel free to contact us with your request and we'll do our best to source it for you.
Contact us with your order number and photos within 15 days of delivery if a new product is defective or damaged. Full refunds for confirmed defects are issued after inspection. If you received the wrong item, contact us promptly so we can investigate.