Refund policy

Returns, exchanges and refunds

Contact service@strikingsupply.com before sending any item back. Include your order number, the product and a description of the issue. For a suspected defect, include clear photos so we can review your request and provide return instructions.

Defective products

Report defects in new products within 15 days of delivery. Full refunds are available only for products confirmed to be defective and are issued after the returned product has been received and inspected. Please inspect new products promptly and report any defect within this window.

Unused equipment exchanges

Request exchanges within 30 days of delivery. Exchanges are available only for unused equipment. Customers are responsible for both the shipping cost to return the original item and the shipping cost to send the replacement product. Please contact us to arrange an exchange before returning your equipment.

Special-case refunds

Request a special-case return within 30 days of delivery. In special circumstances, we may approve a refund for an unused product with a restocking fee of 10–15%. Approval and the applicable fee will be confirmed by email before the return is arranged. Used equipment is not eligible for an exchange or a special-case refund.

Inspection and refunds

We will notify you after the returned product has been inspected and confirm whether your refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Need help?

For special circumstances or questions about a defect, return or exchange, email service@strikingsupply.com. Return instructions and the appropriate return address are provided directly by our support team.